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BOOKING PROCEDURE, TERM AND CONDITIONS & CANCELLATION POLICY
Hotel Policy:
Prices are subject to change without prior
notice.
Check out time: 12:00 hours. Any extension is
subject to prior arrangement + discretion of
hotel management.
Day Use Rates: 50% of the above rates up to
18:00 hours, after which is subject to one full
day rate.
Cancellation Policy:
No cancellation fee will be charged on
cancellation received TWO week prior to arrival
date.
For cancellation received within TWO week prior
to arrival, 1 (one) night will be charged.
For cancellation received within 72 HOURS prior
to arrival, or in the even of no show, 100% from
total invoice will be charged. Cancellation
should be made in writing.
Travel and Accommodation
Lombok Network is not itself a carrier or hotelier, nor do we
own aircraft, hotels. The flights, other travel and hotel accommodation comprised in your tour are
provided by reputable carriers and hoteliers on their own
conditions.
It is important to note, therefore, that all
bookings with Lombok Network are subject to the terms and
conditions and limitations of liability imposed by airlines,
coach operators, hoteliers and other service providers
including, but not limited to, shipping, rail, car hire, and
restaurant operators, whose service we utilize, some of which
limit or exclude liability in respect of death, personal injury,
delay and loss or damage to baggage.
Our responsibility
We always do our best to make sure your arrangements are
satisfactory and we accept liability for, but only to the extent
of, any loss of damage sustained by you as a result of our
negligence or that of our employees or agents.
The standard of
accommodation and other services are based on various factors,
which are generally accepted as indicative of a certain class,
however, we do not represent or guarantee the standard, class,
or fitness for purpose of that accommodation or service.
Lombok
Network does not accept any liability of whatever nature for the
acts, omissions or default, whether negligent of otherwise, of
those airlines, shipping companies, hoteliers
or other persons providing services in connection with your tour
pursuant to a contract between them and yourselves (which may be
evidenced in writing by the issue of a ticket, voucher, coupon
or the like) and over whom we have no direct and exclusive
control.
We do not accept liability in contract or in tort for
any injury, damage, loss, delay, additional expenses or
inconvenience caused directly or indirectly by force majeure or
other events which are beyond our control, or which are not
preventable by reasonable diligence on our part including, but
not limited to war, civil disturbance, fire, floods, acts of
god, acts of government or of any other authorities, accident to
or failure of machinery or equipment or industrial action
(whether or not involving our employees and even though such
action may be settled by acceding to the demands of a lab our
group).
RESERVATION:
Inquiries and reservations for services in all areas shown in
this tariff can be made through PT. Lombok Network Holidays. Maximum
details are required in order to fulfill reservation efficiently
arrival / departure dates, flights detail, number of persons
involved and alternative detail, number of persons involved and
alternative hotels, if acceptable will help us to handle your
requirements efficiently.
CONFIRMATION:
Confirmation will be made by: facsimile or email if short time
does not permit us to confirm by letter.
PAYMENTS;
Full payment must be received prior to or
upon arrival at the first destination point, except for those companies
with whom special agreements have been made. Failure to comply with this
condition may result in cancellation of all reservation.
Payment by cash can be made at our Head
Office or branch offices as listed on our brochures or website during
the business hours.
Payment by Credit Cards; VISA, MASTER CARD,
DEBIT CARD, can also be made at our Head Office in Lombok and soon will
be available at our branch offices.
Secure Online Payment over the Internet can
be done through PayPal with additional 3,95% charges
(administration & processing fee) to be added from the total invoice.
Telegraphic Bank Transfer can be addressed to our company's bank
account.
Remittance to be
made to the following account:
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Bank Name: |
PT. Bank Negara Indonesia
Tbk (BNI) Cabang
Mataram |
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Address: |
Jalan Langko Mataram Lombok NTB Indonesia |
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Account Name: |
PT.
Lombok Network Holidays |
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Account No: |
10808721-0 |
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SWIFT CODE: |
BNI NI DJA MTA |
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Bank Name: |
PT. Bank Central Asia Tbk (BCA) Cabang
Ampenan |
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Address: |
Jalan Yos Sudarso No 26-28
Mataram Lombok
Indonesia |
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Account Name: |
BPW LOMBOK NETWORK HOLIDAYS
PT |
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Account No: |
232
0260046 |
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SWIFT CODE: |
CENAIDJA |
VOUCHERS / EXCHANGE
ORDER:
Lombok Network will issue a voucher for any service you book
through us. The vouchers clearly explaining services to be
provided.
EXCHANGE RATES:
Local currencies of the countries concerned unless all rates
quoted in this tariff are in US Dollar and the otherwise stated.
LIABILITY:
Although no effort will be spared to provide the requested
service Lombok Network Inc. acts only as agent for
transportation company, hotels, car operations, airlines
bookings and all other contractors and will therefore
have to disclaim responsibility for any loss, damage, accidents
change of schedule, or other irregularities caused or arising
from circumstance beyond their control. Lombok Network also
reserves the right to change the itinerary with or without
notice of found in the best of all concertinaed.
LAND TRANSFERS:
Transfer rates include: meeting and greeting services.
Assistance with arrival and departure procedures at airport, bus
station, port or hotels. Portage fees during transfer
operation at airport, bus station, sea port and hotels, for
group only. Transportation by full air conditioned cars and
coaches unless otherwise indicated, reconfirmation of travel
reservation.
TOURS:
Tour rates include: Transportation as indicated in the program.
For individual travelers, driver, guide are used whilst in the
case of group of minimum 15 passengers, qualified English
speaking guide are used, and also available German, Japan,
Dutch & Italian speaking guide. Admission fees, entrance
fees, meal when indicated in the programs.
HOTELS:
Hotel accommodated is based on sharing in air conditioned, twin
bed or single king size bed rooms with private bath or shower
unless otherwise indicated single rooms supplements are
indicated.
TRANSPORTATION:
The very best available transportation is used.
Lombok Network
Holidays utilities coaches and car owned by its operating and/or
associate companies to ensure the comfort, safety and behaviors
to our clients.
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