JakartaBaliLombokGili IslandsFlores & Komodo

ABOUT USGUEST COMMENTSHOW TO BOOKFREQUENTLY ASKED QUESTIONSTERM & CONDITIONSWHY CHOOSE LOMBOK NETWORK?

 

  Popular Featured Packages

 Popular2011

  Bali - Lombok (One Day Trip)

  Gili Escape 2D/1N (Overnight)

  Bali - Gili Islands 5D / 4N

  Bali - Gili Islands - Lombok 7D / 6N

  Lombok Beach Vacation 5D / 4N

  Exotic Gili Islands 4D / 3N

  Gili Islands - Dive Package 6D / 5N

  Gili Islands Free & Easy 3D / 2N

  Lombok Discovery Package 5D / 4N

  Gili Island - Family Vacation

 

  Access From Bali To Lombok (By Air)

  DENPASAR (DPS), BALI AIRPORT

  Daily Departure From Bali

  Daily Arrival To Bali

  AMPENAN (AMI), LOMBOK AIRPORT

  Daily Departure From Lombok

  Daily Arrival To Lombok

  Access From Bali To Lombok (By Sea)

  Bali To Lombok By Fastboat

  Public Ferry Information

  Land Transfers & Tours

  Bali Tours & Sightseeing

  Lombok Tours & Transfers

 

  Travel Essential & Tips

  Visa Entry To Indonesia

  Consular Services In Bali

  Hospital & Emmergency Info

  Tips For Honeymooners

  Traveling With Kids

 

 

Member of ASITA: Association of Indonesia Tours & Travel Agencies

 

 

 

 

FREQUENTLY ASKED QUESTIONS

We have lots of answers for you...

Here are common questions with some tips that we have found useful and presented here as questions.

Couldn’t I do this much cheaper on my own?

How do I make bookings?

What is the payment method?

What is the Cancellation Policy?

What do I get after making a deposit?

Where can I find your local contact number in case of urgent assistances required?

When is the peak holiday season start? Is there any additional surcharges? 

---------------------------------------------------

Couldn’t I do this much cheaper on my own?

It may be cheaper to organize your own trip to Indonesia, but imagine how much time and effort it would be to prepare an itinerary and book all of your own transport and accommodation. Apart from guaranteeing these services, our prices include the booking fees and administration costs to make the reservations as well. Hotels, domestic flight tickets, any included entrance tickets and local guides are booked in advance to ensure availability. Plus, our itineraries are designed by travel experts so you can be sure that your tour will cover all the major highlights and many of the attractions you’ve always wanted to see. When you arrive you will have free time for relaxation and sightseeing, rather than having to worry about the next part of the journey and all of the language difficulties that you may encounter. You will also have the comfort of knowing that your arrangements have been made by a legitimate, reputable tour operator who you can turn to for support if you need it. We make it easy so all you have to do is relax and go with the flow.

---------------------------------------------------

How do I make bookings?

To book any hotel or package through Lombok Network Holidays is now become much easier. Choose any of our product & services you like, fill up the online booking form or send us an email regarding to your enquiry and allow us 6 - 12 hours to responds. If the product/service (s) are available, we reply you instantly. Maximum details are required such as: number of persons/participants, flight details, fax number, and or additional request/s (if any) in order to eliminate correspondence time.

Back to Top

---------------------------------------------------

What is the payment method?

We are now accept online payment through PayPal, very secure and reliable.

All product & services listed in our website; rooms, dive course, golf, transfers, hiking or trekking, special interest tours to be paid directly to PT. BPW Lombok Network Holidays, unless for additional personal expenses i.e: meals, alcoholic or non alcoholic beverages, SPA's treatment, or any personal expenses that not mentioned in the program. Most hotels accept major credit cards (VISA, MasterCard or AMEX) with 3-5% additional charges.

A minimum of 50% of advanced deposit are required to secure the reservation me made on your behalf. We must received this payment at least 2 (two) weeks prior to arrival. There are 2 methods of payment; online payment with credit cards through PayPal or Telegraphic Bank Transfer. All the outstanding must be settled upon arrival by cash or credit cards.

Back to Top

---------------------------------------------------

What is the cancellation policy?

Full refund apply for cancellation made 30 days prior to arrival.

For cancellation made 14 days (two weeks) prior to arrival, we will charge 10% from the total amount for the the booking fees and administration costs .

For cancellation made 7 days (one week) prior to arrival, we will charge 25% from the total amount.

No refund for cancellation made in within 3 days prior to your arrival.

 

PT. Lombok Network Holidays act as a professional and reputable licensed travel agent.

We have collect emails impressions and comment from our customers who satisfied with our service.

Please refer to testimonial page to read comments about our services.

Back to Top

---------------------------------------------------

What do I get after making a deposit?

Upon receiving a deposit of any package (s), room (s), or services you book through PT. Lombok Network Holidays, we will issue an e-Voucher or e-Ticket which will be attached via email. You can print out this Voucher and enclosed it with your other travel documents.

Each of our tour package (s) are escorted by an English or Indonesian Speaking Guide. Upon request, we also can provide Italian, Dutch, or French Speaking Guide.

Back to Top

---------------------------------------------------

Where can I find your local contact number in case of urgent assistances required?

Our Head Office is located in half way between Senggigi and Mataram Airport. Local taxi's drivers are usually familiar when you mentioned our office address as shown at the bottom of every pages on our website.

Additionally, the hotline number are and contact persons are:

 

Lombok [Head Office]

Tel No:  +62 (0) 370 662 8139 

Mobile:  +62 (0) 81 8369619

Contact Person/s: Wayan, Suja, or Saeful

 

Bali [Branch Office]

Tel No:  +62 (0) 361 8757 904 

Mobile:  +62 (0) 81 7361392

Contact Person/s: Indra & Yanti (Ms)

 

Jakarta/Bogor [Branch Office]

Tel No:  +62 (0) 21 32771081 

Mobile:  +62 (0) 81 81 933176668

Contact Person/s: Resty

 

How to dial the above number

Use country code (62 for Indonesia) if calling from outside Indonesia.

Calling from Bali or other cities in Indonesia, add 0 before the area code or mobile number - (no need country code).

Back to Top

---------------------------------------------------

When is the peak holiday season start? Is there any additional surcharges ?

The peak holiday season in major tourist destination all over Indonesia are:

July 10th - September 10th (School Holidays)

December 15th - January 15th (Christmas & New Year).

Seasonal Islamic Holiday (Hari Raya & Idul Fitri)

Additional surcharges of US $ 15-35/room/night may apply on major 3-5 stars.

Back to Top

Didn't find the question or answer you were looking for? Contact Us.


 

LOMBOK NETWORK HOLIDAYS

Travel, Venture & Leisure Organizer

 

Lombok (Head Office):

Jl. Intermilan 87 Puri Meninting Lombok Indonesia

Tel: +62 370 662 8139, Fax: +62 370 634 162, Mobile/SMS: +62 81 8369619

info@lombok-network.com

 

Bali (Branch Office):

Jl. Kartika Plaza No 97, Kuta Bali, Indonesia
T: +62 361 8757904, F: +62 361 767631, M: +62 817361392
bali@lombok-network.com 

 

 

Copyright ©Lombok Network 2013. All rights reserved. Legal Notice l Disclaimer