of ASITA: Association of Indonesia Tours & Travel Agencies
TERMS & CONDITIONS
Travel and Accommodation
Lombok Network is not itself a carrier or hotelier, nor do we
own aircraft, hotels. The flights, other travel and hotel
accommodation comprised in your tour are provided by reputable
carriers and hoteliers on their own conditions.
It is important to note, therefore, that all bookings with
Lombok Network are subject to the terms and conditions and
limitations of liability imposed by airlines, coach operators,
hoteliers and other service providers including, but not limited
to, shipping, rail, car hire, and restaurant operators, whose
service we utilize, some of which limit or exclude liability in
respect of death, personal injury, delay and loss or damage to
We always do our best to make sure your arrangements are
satisfactory and we accept liability for, but only to the extent
of, any loss of damage sustained by you as a result of our
negligence or that of our employees or agents.
The standard of accommodation and other services are based on
various factors, which are generally accepted as indicative of a
certain class, however, we do not represent or guarantee the
standard, class, or fitness for purpose of that accommodation or
Lombok Network does not accept any liability of whatever nature
for the acts, omissions or default, whether negligent of
otherwise, of those airlines, shipping companies, hoteliers or
other persons providing services in connection with your tour
pursuant to a contract between them and yourselves (which may be
evidenced in writing by the issue of a ticket, voucher, coupon
or the like) and over whom we have no direct and exclusive
We do not accept liability in contract or in tort for any
injury, damage, loss, delay, additional expenses or
inconvenience caused directly or indirectly by force majeure or
other events which are beyond our control, or which are not
preventable by reasonable diligence on our part including, but
not limited to war, civil disturbance, fire, floods, acts of
god, acts of government or of any other authorities, accident to
or failure of machinery or equipment or industrial action
(whether or not involving our employees and even though such
action may be settled by acceding to the demands of a lab our
Inquiries and reservations for services in all areas shown in
this tariff can be made through PT. Lombok Network Holidays.
Maximum details are required in order to fulfill reservation
efficiently arrival / departure dates, flights detail, number of
persons involved and alternative detail, number of persons
involved and alternative hotels, if acceptable will help us to
handle your requirements efficiently.
Confirmation will be made by: facsimile or email if short time
does not permit us to confirm by letter.
Full refund apply for cancellation made 30 days prior to
For cancellation made in within 30 days, we will charge 10% from
the total amount for the the booking fees and administration
For cancellation made 14 days (two weeks) prior to arrival, we
will charge 25% from the total amount.
For cancellation made in within 7 days (one week) prior to
arrival, we will charge 50% from the total amount.
No refund for cancellation made in within 3 days prior to your
Full payment must be received prior to or upon arrival at the
first destination point, except for those companies with whom
special agreements have been made. Failure to comply with this
condition may result in cancellation of all reservation.
Payment by cash can be made at our Head Office or branch offices
as listed on our brochures or website during the business hours.
Payment by Credit Cards; VISA, MASTER CARD, DEBIT CARD, can also
be made at our Head Office in Lombok and soon will be available
at our branch offices.
Secure Online Payment over the Internet can be done through
PayPal with additional 3,95% charges (administration &
processing fee) to be added from the total invoice.
Telegraphic Bank Transfer can be addressed to our company's bank
account. Remittance to be made to the following account:
1. BNI 46
PT. Bank Negara Indonesia Tbk (BNI) Cabang Mataram
Address: Jalan Langko Mataram Lombok NTB Indonesia
Account Name: PT. Lombok Network
Account No: 10808721-0
SWIFT CODE: BNI NI DJA MTA
PT. Bank Central Asia Tbk (BCA) Cabang Ampenan
Address: Jalan Yos Sudarso No 26-28 Mataram Lombok Indonesia
Account Name: BPW LOMBOK NETWORK HOLIDAYS PT
Account No: 232 0260046
SWIFT CODE: CENAIDJA
VOUCHERS / EXCHANGE ORDER:
Lombok Network will issue a voucher for any service you book
through us. The vouchers clearly explaining services to be
Local currencies of the countries concerned unless all rates
quoted in this tariff are in US Dollar and the otherwise stated.
Although no effort will be spared to provide the requested
service Lombok Network Inc. acts only as agent for
transportation company, hotels, car operations, airlines
bookings and all other contractors and will therefore have to
disclaim responsibility for any loss, damage, accidents change
of schedule, or other irregularities caused or arising from
circumstance beyond their control. Lombok Network also reserves
the right to change the itinerary with or without notice of
found in the best of all concertinaed.
Transfer rates include: meeting and greeting services.
Assistance with arrival and departure procedures at airport, bus
station, port or hotels. Portage fees during transfer operation
at airport, bus station, sea port and hotels, for group only.
Transportation by full air conditioned cars and coaches unless
otherwise indicated, reconfirmation of travel reservation.
Tour rates include: Transportation as indicated in the
program. For individual travelers, driver, guide are used whilst
in the case of group of minimum 15 passengers, qualified English
speaking guide are used, and also available German, Japan, Dutch
& Italian speaking guide. Admission fees, entrance fees, meal
when indicated in the programs.
Hotel accommodated is based on sharing in air conditioned,
twin bed or single king size bed rooms with private bath or
shower unless otherwise indicated single rooms supplements are
The very best available transportation is used.
Lombok Network Holidays utilities coaches and car owned by its
operating and/or associate companies to ensure the comfort,
safety and behaviors to our clients.
Lombok (Head Office):
Jl. Intermilan 87 Puri Meninting Lombok Indonesia
Tel: +62 85 100 628 139, Fax: +62 370 634 162, Mobile/SMS: +62 81 8369619
Bali (Branch Office):
Jl. Kartika Plaza No 97,
Kuta Bali, Indonesia
T: +62 361 8757904, F: +62 361 767631, M: +62 817361392